Contact
Talk to a person who knows travel operations.
Whether you want a demo, need help with a live departure, or have a formal grievance — here is exactly who to reach and how quickly you will hear back.
Registered office
TouringTour Technologies Private LimitedD307, D Block, 3rd FloorIITM Research ParkKanagam Road, Kanagam, TharamaniChennai, Tamil Nadu 600113IndiaGrievance Officer
Arun
Grievance Officer & Data Protection Officer
- care@touringtour.com
- Phone
- +91-9739-752-752
Appointed under the IT Act, 2000, IT Rules, 2021 and DPDP Act, 2023. Grievances acknowledged within 24 hours and resolved within 15 days.
Escalation
If we have not solved it, here is where it goes next.
Every issue has a named owner and a published timeline. You can move it up a level at any point simply by asking.
Level 1
Support Desk
Product questions, configuration help, billing queries and bug reports. Raise from the in-app help widget or by email.
First response within 8 business hours
care@touringtour.com
Level 2
Customer Success Manager
Unresolved Level 1 tickets, recurring incidents, or anything affecting a live departure. Reply to your ticket asking for escalation.
Response within 2 business days
care@touringtour.com
Level 3
Arun, Grievance Officer & Data Protection Officer
Formal grievances, privacy and data-protection complaints, and any matter unresolved at Level 2, as required under the IT Rules, 2021 and the DPDP Act, 2023.
Acknowledged within 24 hours, resolved within 15 days
care@touringtour.com · +91-9739-752-752
Level 4
Data Protection Board of India / Consumer forum
If you remain dissatisfied after Level 3, you may approach the Data Protection Board of India or the appropriate consumer redressal forum. We will cooperate fully with any such proceeding.
As prescribed by statute
External authority
Personal data handling is in the Privacy Policy. Service terms are in the Terms of Service.
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