Travel CRM & lead management
The travel CRM built for leads, quotations and repeat travellers.
A travel CRM that understands trips, not just deals. Auto lead capture and distribution, follow-up reminders that never slip, pipelines shaped like how travel actually sells, and a full traveller history your consultants can see before they pick up the phone.
- Faster quotation turnaround
- 62%
- Leads answered same day
- 94%
- Repeat traveller rate
- 31%
In the product
What it looks like day to day.
Sales pipeline
9 open deals · ₹34.2LEnquiry
4Est. revenue ₹4.2L
Bali Discovery · 7D
Kyoto Autumn · 9D
Quote sent
3Est. revenue ₹11.6L
Peru Honeymoon · 9D
Deposit paid
2Est. revenue ₹18.4L
Serengeti Group · 12 pax
₹1.84Cr
Twelve months to June · all product lines
Traveller records
Highest lifetime value- MSMaria SanchezRepeat traveller4 trips
- AHAnna HowardHigh value7 trips
- CDCourtney DiazNew1 trips
- LMLaura MartinReferral2 trips
Capabilities
What CRM does.
Traveller 360°
Past trips, room preferences, passport expiry, dietary notes, payment history and every message exchanged — on one record your whole team can see.
Lead pipeline built for trips
Stages that match reality: lead, quotation sent, advance received, balance due, travelled, review requested. Not a generic sales funnel.
Custom objects and fields
Model departures, passengers, rooming lists and supplier holds as first-class records with your own fields, without waiting on a developer.
Duplicate-free lead capture
Automatic merge suggestions catch the same traveller arriving by WhatsApp, web form, Meta ad and email before your database splits in four.
Auto lead distribution
Route leads by destination, language, value or round-robin, with escalation if a follow-up is missed — and see instantly who is carrying too much.
Real-time reports
Conversion by lead source, consultant, destination and season, with receivables and profitability — filtered, saved and scheduled to your inbox.
The record that remembers everything.
Most CRMs store a contact. A travel business needs to know that this traveller took the Kyoto trip in 2024, always books a ground-floor room, has a passport expiring in March, and still owes a balance on a departure in six weeks. All of it on one screen, before the call connects.
- Trip history
- Every past and upcoming departure with status, value and who handled it.
- Preferences that stick
- Room type, dietary needs, accessibility and seat preference carried into every new quote automatically.
- Documents and expiry
- Passports, visas and insurance stored against the traveller, with expiry alerts before they block a booking.
- Financial position
- What has been paid, what is due, and when — visible without opening the accounts system.
Where the work actually happens.
€184k in June — up 94% since January
- Group departures
- FIT packages
- Hotels & transfers
- Ancillaries
1,284
bookings confirmed
- Quote turnaround
- 19 min
- Supplier margin
- 23.4%
- Auto-resolved msgs
- 68%
- Payment on time
- 96.2%
- Repeat travellers
- 31%
- Ops hours saved
- 410/mo
From first step to finished.
Capture
Leads arrive from your website, WhatsApp, Instagram, Meta ads, email or IVR call and become a deal automatically, with the source recorded for attribution.
Qualify
Lead scoring surfaces the enquiries worth calling first, based on value, destination and how soon the traveller wants to travel.
Quote
Build the itinerary and quotation in Trip Studio without leaving the record. Pricing, markup and availability come back live.
Convert and retain
Advance receipts, balance reminders and post-trip review requests fire automatically, so the next booking starts warm.
- Gmail
- Outlook
- WhatsApp Business
- Google Contacts
- Zapier
- Webhooks
- Can we migrate from our existing CRM?
- Yes. We import from CSV and from most common CRMs, mapping your fields to ours. Onboarding includes a supervised migration and a dry run before cutover.
- Does it handle B2B agent relationships as well as direct travellers?
- Yes. Agencies, corporate accounts and individual travellers are modelled separately, so you can hold a contract with an agent while still keeping a record for each passenger who travels.
- Can we restrict who sees traveller passport data?
- Yes. Sensitive fields are permissioned by role, access is logged, and you can require a reason for viewing them.
Explore the rest
CRM works better with the others.
Trip Studio
Itinerary builder, quotations & FIT/GIT packages
Communication Studio
WhatsApp campaigns, follow-ups & omnichannel inbox
Booking Studio
Booking engine, vouchers & live GDS inventory
Supplier Management
Contracts, markups, supplier ledger & payouts
Content Studio
SEO blogs, landing pages, webinars & podcasts
Website Builder
B2B and B2C travel portal on your domain
Workflow Automation
Auto lead capture, reminders & drip automation
Get started with TouringTour today
Thirty minutes on your actual itineraries and suppliers. No card required.