Capture every travel lead. Follow up on every quotation.
Every conversation with a traveller in one thread, whatever channel it arrived on. Auto lead capture from WhatsApp, Meta ads and web forms, drip follow-up campaigns, AI chatbot flows that qualify overnight leads, and a full history attached to the travel CRM record.
- 68%
- Messages auto-resolved
- 4 min
- First response time
- 7
- Channels in one inbox
- Priya Raghavan23:424 adults · Peru · SeptemberWhatsApp→ Meera
- Ellis & Co (agent)23:07Group of 26 · Bali · GIT quoteB2B portal→ Rahul
- @wander.with.sam22:51Honeymoon · Santorini · budget?Instagram→ Meera
- Daniel Osei22:18Kenya safari · family of 5Meta lead ad→ Auto
- Kwan Hotels21:40Contract renewal · KyotoEmail→ Ops
Five channels, one queue. Assignment, SLA timer and the traveller record are already attached before anyone opens the thread.
Seven channels, one thread. WhatsApp, Instagram, email, SMS, web chat and voice notes all resolve to the same traveller, so whoever picks up the conversation can see everything that came before it — including what the bot handled at three in the morning.
See it answer a live enquirySeven channels, or one thread.
Across seven apps
- A traveller messages on WhatsApp, emails, then DMs Instagram — three histories.
- Overnight enquiries wait until someone opens the laptop at nine.
- Balance reminders go out when a person remembers to send them.
- Nobody can prove who replied, when, or whether anyone did.
In one inbox
- Every channel collapses into one thread against one traveller record.
- Chatbot flows qualify and collect passenger details while you sleep.
- Reminders fire from booking events — deposit due, visa missing, departure tomorrow.
- Assignment, internal notes and SLAs make the whole thread auditable.
Everything Communication Studio does, in one place.
Unified inbox
WhatsApp Business, Instagram DM, Facebook, email, SMS, web chat and voice notes land in a single thread per traveller.
Official WhatsApp Business API
Verified sender, template management, and delivery reporting — no unofficial workarounds that risk your number.
Chatbot flows
Qualify overnight enquiries, answer availability questions and collect passenger details before a human ever opens the thread.
Automated trip alerts
Booking confirmations, payment reminders, visa document chasers, day-before briefings and post-trip reviews, triggered by real events.
Shared, assignable and auditable
Assign threads, leave internal notes, set SLAs, and see exactly who replied to whom and when.
Templates in every language
Maintain approved message templates per market, with variables pulled from the traveller and trip record.
Four steps, and then it keeps doing them.
Connect your channels
Link WhatsApp Business, your inbox and social accounts. Existing numbers migrate with history intact.
Set the rules
Decide what the bot answers, what routes to a human, and which events trigger automatic messages.
Work the inbox
Your team replies from one place with full trip context beside every message.
Measure
Track response time, resolution rate and which channels actually convert.
- Priya Raghavan23:424 adults · Peru · SeptemberWhatsApp→ Meera
- Ellis & Co (agent)23:07Group of 26 · Bali · GIT quoteB2B portal→ Rahul
- @wander.with.sam22:51Honeymoon · Santorini · budget?Instagram→ Meera
- Daniel Osei22:18Kenya safari · family of 5Meta lead ad→ Auto
- Kwan Hotels21:40Contract renewal · KyotoEmail→ Ops
Five channels, one queue. Assignment, SLA timer and the traveller record are already attached before anyone opens the thread.
Assignable, answerable, auditable.
Threads are owned, not floating. Assign a conversation, leave an internal note the traveller never sees, set an SLA, and see exactly who replied and when. When a consultant is on leave their queue is visible rather than invisible.
The messages that should send themselves.
A traveller books in March and flies in October. Between those dates there are a dozen messages that must go out on time — balance reminders, visa document chasers, a day-before briefing, a post-trip review request. Miss one and you get a phone call. Communication Studio sends them from real events in the booking, not from a calendar someone has to maintain.
Triggered by real events
Deposit received, balance overdue, document missing, departure in 24 hours — each fires its own message.
Right channel, right market
WhatsApp for one market, SMS for another, email where that is what people read. Set per segment.
Quiet hours respected
Nothing goes out at 3am in the traveller's timezone, however the automation is scheduled.
Always answerable
Every automated message can be replied to, and the reply lands in the same thread with a human.
“Enquiries that arrived at two in the morning used to be cold by the time we opened. The bot now qualifies them overnight and our first reply lands before breakfast.”
- WhatsApp Business API
- Gmail
- Outlook
- Twilio
- Slack
Asked before every demo.
Do we need our own WhatsApp Business account?
We provision one for you through the official API, or migrate your existing number. Verification and template approval are handled as part of onboarding.
Will this comply with Indian SMS regulations?
Yes, provided your sender IDs and templates are registered on DLT as TRAI requires. We support DLT template IDs and respect registered preferences and permitted sending windows.
Can travellers reply to automated messages?
Yes. Replies open a normal thread and route to whoever owns that traveller, with the automation history visible above.
Watch it answer a real enquiry.
Send a test message on the call and see it land in the inbox, qualified, attributed and attached to the right traveller.
No card · no rebuild of your data · onboarding in 14 days